Privacy Policy

Introduction

Helium Software Inc., doing business as Flint ("we," "our," or "us"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

Definitions

• "Service" refers to the Flint software platform and related services
• "Customer" refers to the business entity that has entered into a service agreement with us
• "User" refers to individuals authorized by a Customer to access and use the Service
• "Content" refers to any data, text, files, documents, or other materials you upload to or process through the Service

Information We Collect

Information You Provide

We collect information you provide directly to us, including:

• Account information provided during onboarding (name, email address, company name)
• Billing and payment information
• Communications you send to us
• Content you upload to our platform

Information Collected Automatically

When you access our services, we automatically collect:

• Device and browser information
• IP address and location data
• Usage data and analytics

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices and support messages
• Respond to your comments and questions
• Analyze usage patterns to improve user experience
• Detect, prevent, and address technical issues
• Comply with legal obligations

Data Sharing and Disclosure

We may share your information in the following circumstances:

• With service providers who assist in our operations
• To comply with legal obligations
• To protect our rights and prevent fraud
• With your consent or at your direction
• In connection with a merger, acquisition, or sale of assets

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

Your Rights

Depending on your location, you may have the following rights:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Object to processing of your data
• Data portability
• Withdraw consent

Cookies

We use essential cookies solely to maintain your session and keep you logged in while using the Service. We do not use cookies for advertising, tracking, or analytics purposes. These session cookies are necessary for the Service to function and cannot be disabled.

Third-Party Services and Subprocessors

We use third-party service providers (subprocessors) to help us operate and improve the Service, including cloud infrastructure, payment processing, and customer support tools. A current list of our subprocessors is available on our Subprocessors page. We ensure all subprocessors maintain appropriate data protection standards.

Data Processing Agreement

For Customers who require a Data Processing Agreement (DPA) for compliance purposes, we offer a standard DPA that governs how we process data on your behalf. Please visit our Data Processing Agreement page or contact us to request a signed copy.

International Data Transfers

All of our servers are located in the United States. If you are accessing our Service from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States. By using our Service, you consent to this transfer.

Jurisdiction and Applicable Laws

Helium Software Inc. is a United States corporation with operations in Canada. Depending on your location, different privacy laws may apply to your use of our Service.

For Users in Canada

We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. Canadian users have rights under these laws to access, correct, and request deletion of their personal information.

For Users in California

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your information, and the right to opt-out of the sale of personal information. We do not sell personal information.

For Users in Other US States

Residents of other US states may have additional privacy rights under applicable state laws. Please contact us for more information about your specific rights.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: andrew@instafleet.co

Address: Helium Software Inc.

2261 Market Street STE 46246

San Francisco, CA 94114

United States